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HELP & SUPPORT
FREQUENTLY ASKED
FREQUENTLY ASKED
QUESTIONS.
Find answers to common questions about VELO nicotine pouches, ingredients, usage, and orders in Kenya.
What are VELO nicotine pouches?
VELO pouches are tobacco-free, smoke-free nicotine products designed for adult consumers. They consist of high-quality pharmaceutical-grade nicotine, plant-based fibres, water, sweeteners, and food-grade flavourings.
Are VELO products tobacco-free?
Yes, absolutely. VELO contains no tobacco leaf. The nicotine used is extracted and purified, offering a smoke-free, ash-free, and odour-free experience.
How do I use a VELO pouch?
Simply take a single pouch from the can, place it under your top or bottom lip, and leave it there for up to 30 minutes. You will feel a slight tingling sensation (the VELO burn) as it activates.
Who can purchase and use VELO?
VELO is strictly intended for existing adult nicotine or tobacco consumers aged 18 and over. It is not suitable for minors, pregnant or breast-feeding women, or non-nicotine users.
How long does the flavour and nicotine last?
Each pouch is designed to deliver a steady, consistent release of flavour and nicotine for up to 30 minutes. Once finished, dispose of the used pouch responsibly in the waste compartment of the can.
Where can I buy VELO in Kenya?
VELO is available at leading retail outlets, convenience stores, and authorized stockists across Kenya in compliance with the Tobacco Control Act.
VELO contains nicotine and is addictive. VELO is not suitable for use by: persons under the age of 18; persons who are allergic or sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid nicotine for medical reasons; or persons with an unstable heart condition, severe hypertension, or diabetes. Stop use immediately and seek medical advice if you experience an irregular heartbeat, an allergic reaction such as rash, itching, or swelling of the tongue, mouth, or throat, or feel faint, nauseous, or unwell. Keep VELO products out of reach of children.