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DATA PROTECTION
PRIVACY
PRIVACY
POLICY.
We respect your privacy and are committed to protecting your personal data in accordance with local regulations and data protection laws in Kenya.
1. Information We Collect
When you visit our website, register an account, verify your age, or contact our support team, we may collect personal information including your full name, email address, phone number, location details, and age verification data to comply with statutory requirements.
2. How We Use Your Information
The information we collect is used strictly to verify your legal age (18+), process customer support inquiries, improve website performance, ensure regulatory compliance under the Tobacco Control Act, and send relevant product updates where permitted.
3. Data Security & Protection
We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel only.
4. Cookies and Tracking Technologies
Our website uses cookies and similar storage technologies (such as localStorage) to remember your age verification status, improve user experience, and analyze site traffic patterns. You can manage or disable cookies through your browser settings.
5. Sharing of Information
We do not sell, trade, or transfer your personally identifiable information to outside parties, except trusted partners and service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data stored with us. If you have any privacy-related questions or wish to exercise these rights, please contact our support team.
VELO contains nicotine and is addictive. VELO is not suitable for use by: persons under the age of 18; persons who are allergic or sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid nicotine for medical reasons; or persons with an unstable heart condition, severe hypertension, or diabetes. Stop use immediately and seek medical advice if you experience an irregular heartbeat, an allergic reaction such as rash, itching, or swelling of the tongue, mouth, or throat, or feel faint, nauseous, or unwell. Keep VELO products out of reach of children.